We accept returns on any qualifying unopened or unused products within 30 days of the purchase date to be refunded back onto the original form of payment. Item must be returned in its original condition. For assistance with any opened product that has been tried or tested, please contact customer service at hello@oakessentials.com within 30 days with your feedback. For items purchased as a gift, please contact hello@oakessentials.com. For purchases during gift-with-purchase promotion periods, all sales are final. Please note we are unable to apply a promotion retroactively.

No, all sales during gift-with-purchase promotion periods are final and exchanges are not permitted. Additionally, we are unable to apply a promotion retroactively.

To contact customer service, please email hello@oakessentials.com.

You can check the status of your order by logging into your account, viewing Orders and selecting the link to the corresponding purchase number. If you can't find your package, be sure to check around your home and mailbox. Occasionally, packages are marked as 'Delivered' before they're actually dropped off. If your package does not turn up in 72 hours, please contact Customer Service via Chat, phone at 310-730-5325, or email us at hello@oakessentials.com.

We are unable to modify or cancel orders after they are placed. For additional help, please email hello@oakessentials.com.

We accept returns on any qualifying unopened or unused products within 30 days of the purchase date to be refunded back onto the original form of payment. Item must be returned in its original condition. For assistance with any opened product that has been tried or tested, please contact customer service at hello@oakessentials.com. At this time, we are unable to offer exchanges.

For items purchased as a gift, please contact hello@oakessentials.com.

No. While under the same umbrella, we are separate companies and all returns must be made through oakessentials.com by reaching out to a member of our customer service team. To do so, please email hello@oakessentials.com.

We accept PayPal, Klarna, and all major debit and credit cards.

Please email us at hello@oakessentials.com.

Yes, we offer a welcome discount if you sign up for our newsletter. Head to the bottom of our website, enter your email address in the box and select “join” to stay in the glow.

You are only able to use one promotion code per order.

All transactions during gift-with-purchase promotions are final sale. Additionally, please note that all offers are only valid while supplies last and we are unable to apply a promotion retroactively.

You can purchase Oak Essentials at Oakessentials.com, Jennikayne.com, or any of our Jenni Kayne retail store locations.

Klarna is a payment tool that enables you to split your purchase into four interest-free payments.

Simply select to pay with Klarna at checkout. Klarna will split your purchase into four equal payments. The first payment is collected at checkout and the remaining three will be collected every two weeks.

There is no interest when paying with Klarna, nor are there any hidden fees when you pay on time.

No, you can only receive gift-with-purchase items and minis through our website, not Instagram or any other platforms.

Domestic ground shipping is $12 for orders below $50, and free for orders $50 and above.

No, at this time we are unable to ship to a PO, APO, or FPO address.

No. Unfortunately, we are unable to ship orders internationally at this time.

All orders will ship via FedEx Ground unless expedited shipping is selected at checkout.

Orders are shipped within 48 business hours of receipt. Orders that are placed on weekends and holidays are processed within 48 hours of the following business day. Orders generally will arrive within 5-10 business days after processing.

Yes. However due to shipping guidelines for items containing alcohol, eau de parfum is limited to 4 units per expedited shipment. Any order including more than 4 Signature Fragrance Sets with expedited shipping will be split into multiple shipments.

Applicable sales tax will be charged on all orders.

Head to oakessentials.com/pages/rewards to sign up. You’ll even get 25 points on us.

If you have an account, you’re an Essentialist! To view your available points and current rewards tier, go to oakessentials.com/pages/rewards.

For every 100 points you earn, you’ll be able to redeem $10 off a future purchase up to $250 off. Essentialists also receive early access to launches and events. To view the perks for each tier, go to oakessentials.com/pages/rewards.

Your birthday points bonus will be added to your account on your birthday.

The membership tiers (Sage, Willow, and Oak) are based on the number of points you've earned in a given year.

No, past purchases do not count.

Each time you earn 100 points, you will have the option to redeem $10 off your order at checkout, up to $250 off.

Yes, you can redeem rewards and use a promotion code in the same order. If you are logged into your account, the option to apply both will automatically appear at checkout. Please note that subscription orders do not qualify for promotions or rewards redemptions as you receive your subscriber discount automatically.

No. Unfortunately, rewards redemption is not available when checking out with ShopPay. To redeem your rewards, we recommend selecting 'check out as a guest' while remaining logged in to your Essentialist account. From there, you will be able to apply your rewards directly at checkout. If you have any questions, feel free to email us at hello@oakessentials.com.

Yes, just add the desired subscription to your cart with the shipping frequency you prefer—and make sure you are logged in to your account. The option to apply your rewards to your order will appear at checkout.

Recurring subscription orders are not eligible for reward redemption as they are discounted automatically, but you can apply any existing rewards to the first order in a new subscription.

Yes. Points expire one year from the date they were earned.

Yes, you can purchase a digital gift card here.

Apply for our Ambassador Program at oakessentials.grin.live and we will be in touch if your application meets our requirements.

Please email us at hello@oakessentials.com.

As the leading authority on cruelty-free compliance, Leaping Bunny sets the standard for quality and compassion in the formulation of skincare and cosmetics—and we couldn’t be happier to be among the brands leading the way with Leaping Bunny Certification. For more details on Leaping Bunny, click here.

Our products are never, and will never be, tested on animals.

Our Ritual Oil and Balancing Mist are vegan-friendly product. However, our Cleansing Balm, Moisture Rich Balm, and Restorative Mask all contain animal by-products such as honey and beeswax and would not be considered vegan.

Our products are formulated without gluten.

Our skincare products are formulated without synthetic fragrances—the scent of our products comes from various natural essential oil blends.

Essential oils used in our formulas such as Lavender and Orange Peel contain naturally occurring allergens. Please refer to the ingredient list prior to use to identify individual-specific concerns and perform a patch test behind the ear, if necessary.

Our products are manufactured and filled in Southern California.

Our products, when stored properly, expire 6 months after opening. Please store products in a cool, dry place and discontinue use after this period of time.

Currently, all of our products are packaged in glass with plastic closures.

To recycle our packaging, please separate each piece and recycle the dust liners, lids, sprayers, and caps separately. Our jars and bottles cannot be recycled. Please always check with your local authority to ensure your recycling properly.

Please consult your physician before using any of our products while pregnant.

Oak Essentials products are designed to work as a skincare system. The first step in the routine is the Cleansing Balm, which works to remove makeup and impurities. Next, we suggest a few sprays of the Balancing Face Mist to hydrate the skin, followed by a few drops of the Ritual Oil. Lastly, seal it all in with the Moisture Rich Balm. We recommend using the Restorative Face Mask a few times a week following the Cleansing Balm.

We suggest layering serums after the Balancing Face Mist and before the Ritual Oil and Moisture Rich Balm.

The blue tansy in the Ritual Oil is naturally blue-to-green in appearance. Since blue tansy is a natural essential oil, it can be prone to color change. This is a naturally-occurring process that may take place, but does not affect the safety or efficacy of the product. For best results, please avoid exposing the Ritual Oil to light and elevated temperatures.

We currently do not offer samples, but if you decide to try a full-sized product and are unhappy for any reason, we'd be happy to help with a refund!

If the texture of your Moisture Rich Balm isn't what you expected, don't worry! Due to the nature of our formulas and the fact that all of our ingredients are natural, slight variations in textures or consistencies are totally normal. These usually occur due to temperature changes in transit and will not affect the efficacy or quality of your Moisture Rich Balm. If your Moisture Rich Balm is softer than you'd like, simply place the jar in your refrigerator overnight and it will solidify to a firmer consistency. In the morning, let it come up to room temperature and apply as usual! If you live in a hotter climate, we recommend storing your Moisture Rich Balm in a cooler part of the house or away from direct sunlight to keep solid.

The entire Oak Essentials product line is available at Jenni Kayne locations across the US. We welcome you in to try and buy any of our self-care essentials. Please note that we are unable to accommodate Oak Essential returns at Jenni Kayne stores—whether purchased in-store or online, all Oak Essentials returns must be done through our returns portal here.

When you sign up for an Oak Essentials subscription, you will receive 15% off every shipment as well as double points on all subscription orders. You can subscribe to as many or as few Oak Essentials products as you'd like, including bundles like The Routine. You also have the flexibility to set your subscription schedule to every 30, 60, 90 or 120 days.

You can enroll in our subscription service by visiting the product page of the particular item you would like to subscribe to and selecting Subscribe and Save before adding the item to your cart. After adding the item to your cart, you will be prompted to set your subscription schedule to every 30, 60, 90 or 120 days.

Still have questions? Text us at 310-730-5325 and a member of our Oak Essentials team will assist you in setting up a subscription on our website.

You can modify your subscription at any time. Simply log into your account on oakessentials.com and select Subscriptions to view your active subscriptions. Select the subscription you wish to modify, then you can pick your preferred shipping cadence (30, 60, 90 or 120 days), skip an upcoming order, select a new charge date, add or remove a product on your existing subscription, change the shipping address, or update your payment information.

Still have questions? Text us at 310-730-5325 or simply reply “GLOW” to any of our Oak Essentials text messages along with any changes you would like to make to your existing subscription! Our team is always happy to assist.

All modifications and additions to subscriptions can be done via text or through managing your account directly on oakessentials.com. If you have any questions about subscriptions, text “GLOW” to 310-730-5325 for assistance or you can email our team at hello@oakessentials.com.

Yes. All recurring subscription orders earn double points, which can then be redeemed on future subscription orders or one-time purchases made directly from our site.

Yes, just add the desired subscription to your cart with the shipping frequency you prefer—and make sure you are logged in to your account. The option to apply your rewards to your order will appear at checkout.

Recurring subscription orders are not eligible for reward redemption as they are discounted automatically, but you can apply any existing rewards to the first order in a new subscription.

Promo codes are not eligible on subscription orders as your discount is already built into the subscription price! You will always receive 15% off of subscription orders automatically. Rewards are still applicable to recurring orders.

Your account most likely just hasn't been activated. Visit the Account tab, select Create an Account, and sign up using the same email that is listed on your subscription order.

Yes. You can cancel your subscription at any time. Simply log into your account on oakessentials.com and select Subscriptions to view your active subscriptions. Select the subscription you wish to cancel, select Cancel Subscription and your reason for canceling, and confirm the cancellation. You can reactivate a canceled subscription at any time.

Cancellations to subscriptions can also be made over text. Simply text our team at 310-730-5325 and let us know that you would like to cancel your subscription. We will follow up directly to confirm the cancellation.

Feel free to contact Oak Essentials Customer Service via email at hello@oakessentials.com, by Live Chat on our website, or by phone or text message at 310-730-5325. One of our team members will get back to you promptly. We look forward to helping with your subscription!

You can reach us via email or phone.

Email: hello@oakessentials.com
Call or Text: 310.730.5325

Please know that message and data rates may apply. By texting us, you consent to receive promotional text messages from Oak Essentials at the mobile number you use to text and you are opting in to receive future messages or a phone call via the number provided. Reply STOP to opt-out.